Decision details

Sopra Steria Contract Expiry Progress Update (Forward Plan Reference FP1111)

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To consider options of the contact centre, reception, ICT, Revenues and Benefits service beyond December 2022.

Decision:

(1)   Cabinet noted progress in preparation for the end of the contract for the three service strands.

 

(2)   Cabinet approved the insourcing of the Contact Centre and Reception service.

Report author: Richard Baker

Publication date: 04/03/2022

Date of decision: 01/03/2022

Decided at meeting: 01/03/2022 - Cabinet

Effective from: 11/03/2022

Accompanying Documents: