Issue - meetings
FP1151 Review of the 24-hour Control Centre
Meeting: 06/12/2022 - Cabinet (Item 65)
Review of 24-Hour Control Centre (Forward Plan Reference FP1151)
Exempt report of the Service Director (Resident and Neighbourhood) to award the contract for the delivery of the council’s lifeline services and note the proposals for the delivery of other out of hours’ services.
Additional documents:
Decision:
Cabinet noted the details as set out in the exempt report.
Minutes:
Exempt report of the Service Director (Resident and Neighbourhood) to award the contract for the delivery of the council’s lifeline services and note the proposals for the delivery of other out of hours’ services.
(1) The Decision Taken
RESOLVED:
(unanimous)
Cabinet noted the details as set out in the exempt report.
(2) Reasons for the Decision
As set out in the public report.
Meeting: 06/12/2022 - Cabinet (Item 61)
61 Review of 24-Hour Control Centre (Forward Plan Reference FP1151) 
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Report of the Service Director (Resident and Neighbourhood) to award the contract for the delivery of the council’s lifeline services and note the proposals for the delivery of other out of hours’ services.
Additional documents:
Decision:
Cabinet agreed:
(a) The award of contract to PPP Taking Care Limited (Company Number: 01488490) for a term of 3 years (with the option for an additional 1-year extension) to deliver the council’s emergency alarm (Lifeline) services.
(b) To note the proposals to deliver the Council’s other out of hours’ services.
Minutes:
Report of the Service Director (Resident and Neighbourhood) to award the contract for the delivery of the council’s lifeline services and note the proposals for the delivery of other out of hours’ services.
(1) The Decision Taken
RESOLVED:
(unanimous)
Cabinet agreed:
(a) The award of contract to PPP Taking Care Limited (Company Number: 01488490) for a term of 3 years (with the option for an additional 1-year extension) to deliver the council’s emergency alarm (Lifeline) services.
(b) To note the proposals to deliver the Council’s other out of hours’ services.
(2) Reasons for the Decision
The Council provide a 24/7 Control Centre to respond to emergency out of hours calls and alerts from Lifeline, which is the Council’s Emergency Alarm Service.
The service has been reviewed as it is recognised there are current operational risks, and the service does not deliver good value for money.
It was considered to tender the Lifeline service separately to make the tender more attractive to the market solely dealing with emergency alarm callouts. Four bids were received, with PPP Taking Care scoring highest on both cost and quality. A further breakdown is provided in the Part 2 report.
A review of the remaining out of hours services have been carried out and it is proposed to enter into short term agreements with external providers to ascertain more accurate contact data before a longer-term agreement in made. Any agreement will be made in line with the Council’s Contract Procedure Rules.