Issue - meetings

Report of the Executive Director (Finance and Transformation) recommending the Transformation Strategy for approval.

(1)   Cabinet approved the Transformation Strategy.

(2)   That the Modernisation Reserve be amended to the Transformation Reserve, and that delegated authority be amended from the Modernisation Board to the Transformation Board, in consultation with the Leader and Executive Member for Resources and Planning.

Report of the Executive Director (Finance and Transformation) recommending the Transformation Strategy for approval.

(1)          The Decision Taken

RESOLVED:

(unanimous)

(1)  Cabinet approved the Transformation Strategy.

(2)  That the Modernisation Reserve be amended to the Transformation Reserve, and that delegated authority be amended from the Modernisation Board to the Transformation Board, in consultation with the Leader and Executive Member for Resources and Planning.

(2)       Reasons for the Decision

The council’s Customer Strategy, Digital Strategy and Modernisation Programme had now come to the end, and the opportunity to align these with other aspects, such as the Workforce Strategy had been taken, to ensure all strategies were working in the same direction.

There are five key strands to the strategy, which with an aligned direction, will come together to enable transformation and embed a culture of continual improvement within service teams. These are:

• Customer experience and channel shift

• Technology and automation

• Culture and workforce

• Project management and service improvement

• Data and performance.

The commitments under these strands have been developed using staff workshops, and learnings from the previous modernisation programme. The council have also held a meeting of the Customer Services Member Project Board at which the customer and channel shift key commitments were agreed.

Each strand will have a central lead, and the service-led projects will be overseen by the Transformation Board, each with an allocated project sponsor from the Senior Management Team.

The council will be taking the opportunity as part of bringing in the strategy, to reset the approach to communication with staff and members, with more communications planned, and more regular updates on the monthly bulletins and the member hub.

The strategy was presented to the peer team at their recent visit, who recognised the fantastic ambitions set out in the strategy.