Housing Operations Customer First Transformation Programme (Forward Plan Reference FP809)
Exempt report of the Executive Director (Housing and Communities) on the proposed remodelling of the Housing operations service through the Customer First Transformation Programme.
Additional documents:
Minutes:
Exempt report of the Executive Director (Housing and Communities) on the proposed remodelling of the Housing operations service through the Customer First Transformation Programme.
(1) The Decision Taken
RESOLVED:
That the Cabinet endorses and approves the proposals for the programme as set out in the exempt report.
(2) Reasons for the Decision
The emphasis of the proposed operating model was to provide a direct face to face, out in the field, service to customers across all tenures, delivering a streamlined, customer focused and outcome driven approach that put customers and neighbourhoods at the heart of the service.
The programme aimed to deliver long term financial efficiency savings through the remodelling and the new service delivery effective from 2018/19.
Changing the way that the Housing Operations function delivered the landlord services would deliver an estimated efficiency saving of approximately £184,000 year on year, once implementation costs had been met.
(Note: There were no declarations of interest by a Member(s) in respect of the matter decided).