Issue - meetings

Report of the Executive Director (Housing and Communities) presenting the proposed customer service strategy for the Council.

Report of the Executive Director (Housing and Communities) presenting the proposed customer service strategy for the Council.

The Cabinet recorded thanks to the Executive Directors, Heads of Service and other Officers involved in the work on the Strategy.

(1)        The Decision Taken

RESOLVED:

That the Cabinet approves the Customer Service Strategy and delegates authority to the Executive Director (Housing and Communities), in consultation with the Executive Member (Business, Partnerships and Public Health), for overseeing the implementation of the Customer Service Strategy Delivery Plan.

(2)        Reasons for the Decision

The Customer Service Strategy would be a document for Members, customers, partners, staff and the wider public. The strategy described the Council’s vision for customer service in the future and summarised the key areas of work for the Council to achieve this.

The Council’s business plan objectives would be updated in the strategy document, following the approval of the proposed new business plan.

The new strategy was based on six principles for delivering excellent customer service. This new approach focused on making it easier for customers to use the Council’s services and set out the commitment to be clear with customers on what services were provided and how well these were performed.

The Council had consulted widely on the strategy and would continue to encourage staff and other stakeholders to give their views on how services could be moved forward so that they achieved the outcomes of the strategy.

Sitting alongside the strategy would be a three year delivery plan setting out the steps which would need to be taken to achieve the outcomes.