Agenda

Campus West Cabinet Panel
Monday 16th March 2020 6.00 pm

Venue: Conference Room, Campus West, Welwyn Garden City, Herts

Contact: Helen Johnson 

Items
No. Item

1.

WELCOME AND SUBSTITUTION OF PANEL MEMBERS

To note any substitutions of Panel Members.

2.

APOLOGIES

To note any apologies from Panel Members.

3.

MINUTES OF THE LAST MEETING

To confirm as a correct record the minutes of the meeting held on 14 January 2020.

4.

INCOME AND EXPENDITURE REPORT

The report of the Corporate Director (Resources, Environment and Cultural Services) sets out the income and expenditure for Campus West to the end of 31 January 2020.

5.

CUSTOMER SATISFACTION REPORT - NET PROMOTER SCORE (NPS) SYSTEM

The report of the Corporate Director (Resources, Environment and Cultural Services) provides an update to the Panel on the Net Promoter Score (NPS) System up until 31 January 2020, which is used as a means of accurately measuring customer feedback and satisfaction across all Campus West businesses.

6.

MARKETING UPDATE REPORT

The presentation by the Policy and Communications Managers provides an update to the Panel on the recent marketing activity and plans for coming months including the key areas of branding, signage, website, box office and pantomime.

7.

ANY OTHER BUSINESS

To consider any other items of business relevant to this Cabinet Panel at this meeting.

8.

DATE OF NEXT MEETING