Agenda and draft minutes

Campus West Cabinet Panel
Monday 16th March 2020 6.00 pm

Venue: Conference Room, Campus West, Welwyn Garden City, Herts

Contact: Helen Johnson 

Items
No. Item

20.

WELCOME AND SUBSTITUTION OF PANEL MEMBERS

To note any substitutions of Panel Members.

Minutes:

The following substitutions of Panel Members had been made in accordance with Council Procedure Rules:

 

Councillor F. Marsh for Councillor M.Cowan.

21.

APOLOGIES

To note any apologies from Panel Members.

Minutes:

An apology for absence was received from Councillors M. Cowan and M.Holloway.

22.

MINUTES OF THE LAST MEETING

To confirm as a correct record the minutes of the meeting held on 14 January 2020.

Minutes:

The minutes of the last meeting held on 14 January 2020 were approved as a correct record and signed by the Chairman.

23.

INCOME AND EXPENDITURE REPORT

The report of the Corporate Director (Resources, Environment and Cultural Services) sets out the income and expenditure for Campus West to the end of 31 January 2020.

Minutes:

The report of the Corporate Director (Resources, Environment and Cultural Services) set out the income and expenditure for Campus West to the end of 31 January 2020.

 

RESOLVED:

 

(1)  That the Campus West Cabinet Panel note the financial position of Campus West as at 31 January 2020.

 

(Note: A more detailed record of the Panel’s decision is contained in exempt Minute 23)

24.

CUSTOMER SATISFACTION REPORT - NET PROMOTER SCORE (NPS) SYSTEM

The report of the Corporate Director (Resources, Environment and Cultural Services) provides an update to the Panel on the Net Promoter Score (NPS) System up until 31 January 2020, which is used as a means of accurately measuring customer feedback and satisfaction across all Campus West businesses.

Minutes:

The report of the Corporate Director (Resources, Environment and Cultural Services) provided an update to the Panel on the Net Promoter Score (NPS) System from the period 1 October 2019 to 31 December 2019.   The NPS System was used as a means of accurately measuring customer feedback and satisfaction across all Campus West businesses.

 

RESOLVED:

 

(1)  That the Campus West Cabinet Panel note the customer satisfaction and feedback across all Campus West businesses from 1 October 2019 to 31 December 2019.  

 

(Note: A more detailed record of the Panel’s decision is contained in exempt Minute 24)

 

25.

MARKETING UPDATE REPORT

The presentation by the Policy and Communications Managers provides an update to the Panel on the recent marketing activity and plans for coming months including the key areas of branding, signage, website, box office and pantomime.

Minutes:

The presentation by the Policy and Communications Manager provided an update to the Panel on the recent marketing activity and plans for coming months.

 

RESOLVED:

 

(1)  That the Campus West Cabinet Panel note the update on the recent marketing activity and plans for coming months.

 

(Note: A more detailed record of the Panel’s decision is contained in exempt Minute 25)

 

26.

ANY OTHER BUSINESS

To consider any other items of business relevant to this Cabinet Panel at this meeting.

Minutes:

Members received an update regardingthe impact of Covid-19.

 

27.

DATE OF NEXT MEETING