Venue: Council Chamber, Campus East, Welwyn Garden City, Herts, AL8 6AE. View directions
Media
Items
No. |
Item |
14. |
APOLOGIES AND SUBSTITUTION OF MEMBERS
Additional documents:
Minutes:
There were no apologies for absence. An
apology for lateness was received from Councillor Otumunye.
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15. |
MINUTES
To confirm as a correct record the minutes of
the meeting held on 23 October 2024 (previously circulated).
Additional documents:
Minutes:
The minutes of the meeting held on 23 October
2024 were approved as a correct record.
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16. |
NOTIFICATION OF URGENT BUSINESS TO BE CONSIDERED UNDER ITEM 7
Additional documents:
Minutes:
There were no items of urgent business.
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17. |
DECLARATIONS OF INTEREST BY MEMBERS
Additional documents:
Minutes:
There were no declarations of interest.
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18. |
PUBLIC QUESTION TIME AND PETITIONS
Up to thirty minutes will be made available
for questions from members of the public on issues relating to the
work of the Committee and to receive any petitions.
Additional documents:
Minutes:
There were no public questions or
petitions.
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19. |
Performance Update Quarter 3 Update 24/25 PDF 101 KB
Report of the Assistant Director (Leisure,
community and cultural services)
Additional documents:
Minutes:
The Assistant Director (Leisure, Community and
Cultural Services) took the meeting through the report as set out
in the agenda pack.
The following points were made during the
discussion:
- A member noted that the Nutcracker
screenings had been cancelled in December 2024 and not all
customers had been informed. Officers explained the server had
blown up just before a performance and it had not been possible to
salvage it. Staff had contacted as many customers as possible but
did not have contact details for them all and some may not have
answered their phone. if contact details were provided, staff were
happy to contact any customer who had been due to attend the event
and would provide a voucher as well as a refund. A new system meant
that tickets booked would now be linked to customers’ email
addresses, making it easier to contact them should a similar
situation recur.
- A member commended the work taking
place and spoke positively about the uptake in skate lessons, the
convenience of the digital Zebra card and the positive Net Promoter
Score (NPS). Another member agreed on the importance of
diversifying what Campus West can offer and welcomed the work that
had taken place on this.
- A member welcomed the fact that
staffing levels were low yet customer satisfaction levels were
high.
- A member was pleased to see the
breakdown in pantomime costs and that this was becoming more
profitable. He also welcomed the fact that 86% of Zebra card
holders had bought a ticket and/or food and beverages.
- It was asked whether the server
blowing up might impact on costs for the next quarter. Officers
advised these costs had been established within next year’s
capital programme and so had been brought forward.
- A member asked what the new digital
Zebra card and new ticketing system meant for customers. Officers
explained the new ticketing system made use of QR codes meaning
customers no longer needed a physical ticket, although customers
who found this difficult had been helped to have a QR code placed
onto a physical card. User data meant that customers could be
targeted appropriately for particular events and activities.
Self-serve kiosks would soon be an option, meaning customers will
be able to select their screen, seat and pay without interacting
with staff.
- A member noted the importance of new
cinema releases to Campus West and officers advised there would be
some new Disney films coming out.
- A member asked why the escape room
had moved venue and officers advised that the purpose-built
facility on the tower at Campus West could run all year, meaning
the venue could capitalise on food and beverage sales.
- A member asked how people would find
out about Mill Green Museum and Roman Baths. Officers said they featured in Visit Herts and One
Magazine and social media posts promoted activities there.
The Chair noted there had been 180 nominations
for the community awards which illustrated how many people in the
borough were passionate about making things better. ...
view the full minutes text for item 19.
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